Payment

We have scheduled bathroom stops along the routes. Should you require additional stops, please let your tour guide know at the beginning of the tour and we will be more than happy to accommodate your request.

We offer a risk free reservations and an easy cancellation policy for all of our tours:

TOURS WITHOUT AIRFARE: Changes and cancellations are usually allowed up to 48 hours prior to tour departure time without penalty. Please double-check the cancellation policy of your selected tour. No-shows and changes or cancellations within 48 hours are subject to a full charge. No refunds are available once a tour has commenced.
TOURS WITH AIRFARE: Due to airline tickets restrictions, all tours, which including airfare, are non-refundable once the reservation is purchased. Airline tickets are non-changeable and non-transferable.
To request a change or cancellation, please call us at 1-808-924-2473.

When you book your tour, you’ll receive a confirmation email with all the information about your activity. This email will tell you what time you will be picked up and where you will meet your tour guide. Please make sure you are at the right pick up location we assign you. 

*Please make sure you arrive to your meeting point by the stated pickup times but allow 15 minutes for your driver to arrive due to occasional traffic delays outside of our control. Please standby during this 15-minute window period if necessary and do not leave your assigned pickup location. 

We recommend that you reconfirm your reservation 24 hours prior to your tour. If there are any changes regarding hotels or any delays upon your arrival to the islands, let us know by calling us at 1-808-924-2473.

Remember that your tour guides have to pick up passengers at a few hotels and they we will be there on time. For example if your pick up time is between 8:45 and 9:05 am, your tour guide will be there between those times.Should we not be there a few minutes after the pick time, please call us at 1-808-924-2473 to check on the location of your tour guide.

Preparation

Ocean activities:
Bathing suit, towel, change of clothes, proper (non-slippery) footwear, sunscreen, bottled water.
Hiking tours:
Hiking shoes, comfortable clothes, bathing suit, towel, change of clothes, proper footwear, sunscreen, bug spray, bottled water.

Many of our guides are geologists, marine biologists, plant biologists and they have a real and genuine passion towards the environment. They can help you learn about the Hawaiian islands fascinating natural history, legends, geology, and archaeology. Our guides can also point out our unique native plant and bird species which you will find nowhere else on Earth.

Reservation

You must call 24 hours ahead of your scheduled tour. There are no refunds for cancellations within 24 hours of your tour.

We only take you on safe and well-maintained trails. There are no dangerous or poisonous animals or plants in Hawaii.Tropical rainforests may have mosquitoes.
It rarely happens, but if the Department of Land and Natural Resources decides to close down a trail for safety concerns because heavy rainfall amounts in the preceding days then we will not operate the tour on that particular day and you can reschedule to any other day or get a full refund. Our professional guides carry first aid kits and mobile phones.

Weather

We have been operating successfully since 1995.